FAQ

Waferly logo wafer orders start at 100 wafers for £20, including black printing. Select a listed quantity on the product page to see your product price. Delivery is calculated separately at checkout.

These are our product prices in GBP, including black printing:

Your chosen quantity and price appear on the product page before you add to basket. The checkout shows the complete total, including any delivery charge.

Yes. A Sample Pack contains 100 wafers for £20. You can add artwork or print instructions when ordering and choose more than one pack if needed. Each pack costs £20; delivery is shown separately at checkout.

Yes. The product page offers quantities up to 96,000 wafers for a full pallet, with a 48,000-wafer option also available. Select the quantity that suits your business to see its price. For a quantity or requirement outside the listed options, contact us before ordering.

Choose your wafer quantity, then upload your artwork or select Send details or Need help. Add any exact wording and layout instructions in the order notes. Review your selection, add it to the basket and complete checkout with your delivery details.

The Waferly range uses black printing on the wafer’s natural colour. The wafer itself is not black. We do not print white or full colour in this range; unprinted areas retain the natural wafer colour.

The order form accepts JPG/JPEG, PNG, WebP, PDF, AI, EPS and SVG files. Upload the original, clearest version of your logo or design. If a file is blurred or heavily pixelated, use a better-quality version or ask us for advice before ordering.

Simple shapes, clear lettering and strong contrast work well in black print. Leave room around small text and avoid relying on very fine lines or tiny details. The wafer has a natural colour and texture, so a printed design will look different from an image on a bright screen.

Select Send details to describe what should be printed, or Need help if you need assistance preparing a simple layout. Include names, wording and layout notes exactly as you want them. For more complex artwork requirements, contact us before placing the order.

UK delivery is £7.95 below 10,000 logo wafers and free from 10,000 logo wafers. For example, 250 wafers cost £30 plus £7.95 delivery, making £37.95 in total. Your final charge is shown before payment. See our delivery information for details.

No. Free UK delivery applies automatically when your order contains at least 10,000 qualifying logo wafers. Sample Packs do not increase the wafer quantity used for this threshold. Check the delivery line in your basket before continuing to payment.

If your order is for an event or another fixed date, contact us before ordering. Include the quantity, delivery postcode and the date you need the wafers. We can discuss the current turnaround and your requirements before you commit to the order.

Processing starts once the order is paid and all artwork or order information needed for production has been received. Missing files, wording or other required details can delay the start. Include your instructions with the order and contact us if anything needs clarification.

Email hello@waferly.co.uk as soon as possible with your order number and the change you need. Once production has started, changes may no longer be possible. Contact us promptly rather than placing a second order to correct the first one.

Send your order number, a description of the problem and clear photographs to hello@waferly.co.uk. Include photographs of the packaging if it was damaged. This helps us understand the issue and advise you on the next steps.

Yes. These are edible wafers with an edible black print, made to serve with ice cream, gelato and desserts. Add the wafer shortly before serving so it spends less time in contact with moisture.

Our current product information lists WHEAT, SOYA and MILK / LACTOSE. The wafers are not gluten-free or milk-free. Read the allergen and ingredient information and the label supplied with your order before serving them, particularly where customers have allergies or specific dietary requirements.

Choose a dry, cool cupboard away from sunlight, heat and damp conditions. Leave the inner packaging closed until needed, then protect opened wafers in a suitable airtight container. Moisture can affect their texture, so keep them away from steam and wet surfaces.

No. A dry place at room temperature is preferable. Moving wafers into or out of a fridge can cause condensation, which introduces moisture. Keep them sealed and follow the storage instructions on the packaging.

Use the best-before date and batch information on the packaging supplied with your order. Dates can vary between batches. If you need stock to last until a particular event or period, ask us about the available batch before placing your order.